Sonalymax is a Sole Proprietorship business engaged in the online sale of clothing and fashion apparel across India.
At Sonalymax, we are committed to delivering your orders safely and efficiently across India. All orders placed on www.sonalymax.com are subject to product availability, order verification, and serviceability of the delivery location.
Orders are usually processed within 1 to 3 business days after confirmation. Once dispatched, delivery generally takes 3 to 7 business days, depending on the customer’s location and courier availability.
Customers will receive order updates and tracking details (if available) through email, SMS, or phone notifications.
While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including but not limited to:
- Courier or logistics delays
- Weather conditions
- Public holidays
- Government restrictions
- Natural disasters
- Operational issues
Sonalymax shall not be held liable for delays caused by such external factors.
Customers are responsible for providing accurate shipping details including:
- Full Name
- Complete Address
- Valid Mobile Number
- Correct PIN Code
Any delivery issues caused by incorrect or incomplete address information shall not be the responsibility of Sonalymax.
Cash on Delivery (COD) Policy
Sonalymax offers Cash on Delivery (COD) service for customer convenience. By choosing COD, customers agree to make full payment at the time of delivery.
To maintain fair usage of COD services, Sonalymax reserves the right to restrict or disable COD facilities for customers who:
- Repeatedly refuse deliveries
- Place fake orders
- Cancel orders after shipment
- Misuse COD services
The company also reserves the right to cancel suspicious or high-risk COD orders without prior notice.
Cancellation Policy
Customers may request order cancellation only before the order has been processed or shipped.
Once an order is dispatched, cancellation requests will not be accepted.
To request cancellation, customers must contact our support team with order details through:
- Email: support@sonalymax.com
- Phone: 7619857489
For prepaid orders, approved refunds will be processed within 5 to 7 business days to the original payment method, subject to payment provider processing timelines.
Sonalymax reserves the right to cancel any order due to:
- Product unavailability
- Pricing or technical errors
- Suspected fraudulent activity
- Delivery limitations
- Policy violations
In such cases, customers will be informed and eligible refunds will be processed accordingly.
Contact Information
Legal Name: Pankaj
Trade Name: Sonalymax
Website: www.sonalymax.com
Email: support@sonalymax.com
Phone: 7619857489
Address: Nindura Mod Katghara Kala Road, Hujoorpur, Bahraich, Uttar Pradesh – 271870, India
Last Updated: May 2026